Terms and Conditions

CUSTOMER RESPONSIBILITIES

All customers will be held to the same standard when it comes to understanding our terms and conditions for our policies. If there is any miscommunication or issues with the policies listed, they must be addressed to our company via. email: admin@singularsshok.com. If the customer fails to contact us about any problems they have with our policies before they place their purchase, the issue will not be addressed or resolved. 

** CUSTOMERS WARNING ** 

Emails about preorder production will be answered the very first time that a customer sends us an email about how long the production of a particular product may take and when expected delivery times are scheduled to happen. HOWEVER, any customer who emails us 2 or more times about how long an order will take to arrive to them, will automatically have their order refunded and you will not have the ability to receiving their desired product due to the customer not abiding to our shipping times and preorder process which is detailed vividly below on all products that will be collecting preorders. Thank You 

SHIPPING & DELIVERY TIMES

Processing time: Orders are processed within 1-5 business days. Business days are Monday through Friday, excluding weekends and U.S. public holidays.

Shipping time: After processing, your order will be shipped via the carrier you selected. The estimated transit time for your chosen shipping method is provided at checkout.

Updates on delivery and shipping times will be constantly enforced on our Tik Tok: @SingularShok via either Story Posts or a designated Highlights section below the bio. Thank you for understanding and complying to these policies and shipping times. For any other questions, please contact us via our customer service email below...

Admin@singularshok.com 

ALL SALES ARE FINAL

When making any purchases through our company, all purchases are FINAL. This means if an item is labeled as a PREORDER in the description of that particular product, refunds, and chargebacks will not be accepted because we have installed a TERMS AND CONDITIONS box that is listed before completing your purchase saying that you accept the wait times and abide by our company’s PREORDER fulfillment 

REFUNDS & SIZE EXCHANGE POLICY

Due to how hectic the process is with returning items back to the business and then exchanging them for the correct size, we do not accept any returns or exchanges after an item is dropped off at the shipping facility. We also have multiple different resources to ensure that you get your correct sizing on your particular item such as our virtual online 'TRY IT ON' feature which allows you to try on all sizes and see exactly what size would best fit your body type. To prevent issues like this happening, please slow down before you complete your purchase and check your order details page very carefully.

Remember : You see your item that you ordered 2 times before you enter in your card information, if you still proceed to purchase the wrong size, item, etc. because you were "in a rush"....its your fault at that point and you will receive whatever item(s) that you initially purchased.

Common items in a terms and conditions agreement allow you to:

• Withdraw and cancel services, and make financial transactions.
• Manage customer expectations, such as liability for information errors or website downtime.
• Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
• Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
• Disable user accounts.
• Write down any other terms or conditions that protect you or your audience.